1. Scope of this policy
This policy applies to all personal information collected by Prestige Surfaces Pty Ltd through our website at https://prestigesurfaces.online, our email correspondence, and our business and consulting activities across Melbourne VIC. It explains what we collect, how we use it, and the choices available to you.
2. Information we collect
We may collect the following information when you enquire about our services or request a quote:
- Your name and business name
- Your email address and other contact details you choose to provide
- Your suburb or general locality within Melbourne VIC
- Details of your enquiry, including the services you are interested in
- Any other information you provide to us directly
We do not collect sensitive information (such as health, religious or political information) unless it is necessary for providing our services and you have consented.
3. How we collect information
We collect information when you:
- Submit our online quote or contact forms
- Send an email to ceo@prestigesurfaces.online
- Engage our business and consulting services
- Communicate with us in any other way
4. How we use your information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Deliver our professional business and consulting services
- Manage our business relationship with you
- Comply with legal and regulatory obligations
- Improve our website and services
We will not use your information for any purpose that is unrelated to these functions without your consent.
5. Disclosure of your information
We do not sell or rent your personal information. We may disclose it only where:
- It is necessary to provide our services to you
- Our professional advisers (such as accountants or legal advisers) require it in connection with our business
- We are required or permitted by law to disclose it
6. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is stored electronically with appropriate safeguards. When information is no longer required, we will securely destroy or de-identify it where permitted by law.
7. Cookies and analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. This information is collected in an anonymous or aggregated form and does not identify you personally. You can disable cookies in your browser settings, though some features of the website may not function properly.
8. Access and correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please email us at ceo@prestigesurfaces.online We will respond within a reasonable timeframe.
9. Making a privacy complaint
If you have concerns about how we have handled your personal information, please contact us at ceo@prestigesurfaces.online We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.
11. Changes to this policy
We may update this policy from time to time. The current version will always be published on this page. We encourage you to review it periodically.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at ceo@prestigesurfaces.online
Contact our team or request a quote at any time.